• Providers should have an answering machine or voice mail. CBIS is not responsible for what appears to be “non-responsiveness” when a provider does not have voice mail to record our attempted callback.
• Providers should be prepared to leave a message when calling CBIS. We have a small staff and cannot answer every phone call. We will make callbacks to messages according to our phone call return policy. We recognize that everyone would prefer to immediately talk to a live person, but this is not always possible.
• Providers should not leave repeated messages in one day. We cannot return calls that quickly, and repeated messages just frustrates both providers and CBIS.
• Providers should not call CBIS to inquire about claims submitted before they have received at least one denial or remittance statement.

CBIS Resubmittal Policy:

• Resubmittals received by the cut-off date will be processed by the billing cycle date.
• Resubmittals must be made in writing (we will not change codes/dates/child ids by verbal authorization)
• Resubmittals “dropped off” in person after the cut-off date will not be processed ahead of resubmittals submitted before the cut-off date. Providers who “pop in” to see CBIS staff will still have to put their resubmittals in our work queue. CBIS strongly recommends that providers make an appointment with CBIS staff when necessary, and not just drop by.